Question 1

What’s the mininum order quantity for custom packaging products?

Accepted Answer

We have different minimum order quantities for different types of packaging products: Custom Bags: 1000 per design Custom Boxes: 500 per design Custom Labels: 500 poly labels or 50 paper labels per design Custom Jars and/or Silicone Lids: 2500 per design Custom Syringes: 5000 per design Custom Printed 5x5" Parchment paper: 250,000 Sheets per design  Please email us at sales@urbanleafpkg.com for a quote on your custom promo product

Question 2

What is your minimum order quantity and pricing for custom promo products?

Accepted Answer

We have different minimum order quantities for different types of promo products: Custom Dab Mats: 250 per design Custom Hats: 250 per design Custom Apparel: 100 per design Custom Lanyards: 100 per design​  Please email us at sales@urbanleafpkg.com for a quote on your custom promo product

Question 3

What type of labels do you make?

Accepted Answer

We can pretty much make labels for any application you require. We have many options for different shapes, sizes, materials, coatings and adhesive.

Question 4

Can you make the custom precut parchment paper size 4"x4" ?"

Accepted Answer

Yes, we can make any custom size parchment from 3x3" to 36"x36" as long as our minimum order quantity is met.

Question 5

What’s the average turnaround time for a Custom Product Order?

Accepted Answer

Different products have different turnaround/lead times requirements  Custom Bags: 4-4.5 weeks Custom Boxes: 3.5-4 weeks Custom Labels: 1-1.5 weeks or 3-5 days (Paper only) Custom Jars: 3.5-4 weeks Custom Lanyards: 3.5-4 weeks Custom Syringes: 3.5-4 weeks Custom Parchment paper: 4-4.5 weeks Custom Hats: 5-6 weeks Custom Dab Mats: 3.5-4 weeks  (Above turnaround/lead times are estimates and only counted after receipt of deposit from the client and written artwork approval)

Question 6

Can you edit or make minor changes to our existing logo?

Accepted Answer

Yes we can. Design charges are dependent on the amount of work and time required to complete it.   For an estimate, please email us your design at sales@urbanleafpkg.com and let us know what you would like to change

Question 7

Do you have design dieline/template for different custom products?

Accepted Answer

Yes we do. Dielines and templates can be provided to you when you are ready to submit us your final design file.

Question 8

How much does it cost to get a label or bag designed?

Accepted Answer

It really depends on each individual job. Please email us with your design requirements for an estimate.

Question 9

If I have my own design how long does it take to get my order?

Accepted Answer

Anywhere from 3.5- 5 weeks after receipt of deposit and your approval of the production proof.

Question 10

Where are you located?

Accepted Answer

We are a Canadian owned business based out of Vancouver, British Columbia.

Question 11

Can you ship orders outside of Canada?

Accepted Answer

Yes, we ship orders all around the world.

Question 12

Do you print labels on the bags or do you make custom labels that are put on the bag?

Accepted Answer

Yes, we print labels which you can stick on the bag, we currently do not offer a label application service.

Question 13

Why should we order our products from you?

Accepted Answer

We have worked with the Canadian medical and recreational cannabis community for over several years and have developed the proper materials needed for packaging various types of products the industry has to offer. You can feel assured that our production quality and customer service will help your brand grow to the next level.

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